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How am I protected? Consumer protections for those connected to a heat network

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An impressive £15.6 million will go towards improving heating and hot water provision for 10,600 residents in England & Wales

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About HNES

What is the Heat Network Efficiency Scheme?

The aim of HNES is to improve heat network performance in existing/operational projects where customers and/or operators are experiencing sub-optimal outcomes. In particular, HNES focuses on addressing customer detriment as a way of supporting heat network consumers impacted by the cost-of-living crisis and the cost-of-energy crisis, with focus on where customer need is greatest. The grant scheme has proven extremely popular so far, and we have received many high quality applications which will deliver significant benefits for consumers, reducing cost and carbon emissions.

The HNES objectives are to

  • Reduce carbon emissions by making heat networks more efficient
  • Reduce customer detriment to improve consumer confidence
  • Help prepare the heat network market for sector regulation and technical standards, in particular the Heat Network Technical Assurance Scheme (HNTAS)

Find out more about the Heat Network Efficiency Scheme (HNES) on Gov.uk

Visit Gov.uk to download the overview and guidance documents